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Support and Frequently asked questions
expand... What are the requirements of StockWizard?
To be able to run StockWizard you will need to have a computer with the following specifications:
at least Intel Celeron 500MHz,
512MB RAM,
400MB of free space on harddrive
Windows XP Home (Professional is recommended for network version) or Windows Vista Basic

StockWizard installer might need to install
Microsoft .NET Framework 2.0

If you get any error message about installation of SQL Server 2005 Express during the setup of StockWizard, please download and run Latest SQL server 2005 Express from Microsoft website, install it and run the StockWizard installer again
expand... What do I need to do to run StockWizard on Windows Vista?
StockWizard does require access to some areas of your computer which are only accessible to administrators:
1) Run the installer as an administrator (when downloading the installer, save it on your computer, then right click the installer and choose to "Run as Administrator")
2) After installation has finished you can either disable UAC and login as an administrator,
3) Or you can set permissions to folders StockWizard needs:
   The installation directory and subdirectories (default C:\Program Files\Clicknology\StockWizard)
   The root directory on C drive
expand... My StockWizard says it cannot find the database server
Please make sure that your firewall program allows the following programs to communicate:
File and Printer Sharing
SQL Browser (ie. C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe)
SQL Server (ie. C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe)
StockWizard (C:\Program Files\Clicknology\StockWizard\StockWizard.exe)
expand... StockWizard doesn't have a function we need
StockWizard has been built to be flexible to your needs - functions can be added as required and all you need to do is let us know which features do you miss.

Please refer to our Contact Us page and leave us a message or call us.
expand... How do I apply a license to StockWizard™? / How do I convert a free version to full version?
You can get a free version at any time from our website - once installed you don't need to reinstall for it to become a full version.
First you need to purchase a full version here.
After you've paid - using Paypal, Bank transfer or Cheque - you will receive an email containing a license file.
Save this file on your computer and start the StockWizard™ program from the Windows Start menu.
Log in as an administrator and go to "Setup", "License Information"
Click the "Update License" button and find the file you have saved.
The program will now restart and your StockWizard™ will be converted to a full version according the purchased license.
expand... Error "Number of licensed computers exceeded"
This error means that StockWizard has been used on more computers than it is licensed for.
If you have changed a computer recently, your old computer is on record and needs to be removed from there.
Login to StockWizard™ as an administrator. A warning message and the License Information screen will appear.
Click the Licensed Computers button, select the computer which has been replaced, click "Remove" and then OK
Restart StockWizard

If you haven't replaced a computer and need to add an additional licensed computer, please Contact Us for upgrade options.
expand... How do I uninstall StockWizard from my computer?
Please download and run the StockWizard™ Uninstaller.
expand... I get an error message "Cannot login as swAdmin"
Please download and run the following StockWizard™ DBuser Patch. If you are running Windows Vista, please make sure you right click the downloaded program and choose to "Run as administrator"
expand... I was buying a full license but my payment hasn't gone through
Please login with your email address and billing postcode to your StockWizard Account.
You can click the "Pay now" link next to your pending order to process the payment again
expand... I'd like to send you a payment by cheque - where do I send it?
Please make your cheque payable to "Clicknology Ltd"

Please send the cheque to
Clicknology Ltd
272 Aycliffe Road
Borehamwood
Herts
WD6 4EW
expand... What is the default server name setting?
The installer before and including version 2.1.5.2 was defaultly setting .\SQLEXPRESS (or [server]\SQLEXPRESS).
Any installations after the version 2.1.5.2 (2.1.6.0 and higher) are as default set to .\STOCKWIZARD (or [server]\STOCKWIZARD).
expand... StockWizard on Vista says it cannot connect to the server
This is caused by the UAC - by default Windows Vista runs StockWizard in low permission mode and StockWizard can not access your registry to read the settings. To work around this you can right click on the StockWizard icon and choose to "Run as Administrator".
Alternatively, to set this as a default behaviour, you can right click the StockWizard icon, choose "Properties", select the "Compatibility" tab and tick the "Run this program as an administrator" tickbox. Then click OK. You could also set this for all users if you need to by clicking the "Show settings for all users" button on the same tab and ticking the same tickbox there.
expand... When installing the Microsoft SQL server 2005 I get an error "An installation package for the product native client cannot be found"
This is caused by a corrupt installation of the native client. Please go to Control Panel, Add or remove programs and find Microsoft SQL server Native Client. Remove it and retry the installation
expand... When updating I receive an error which goes like "System.UnauthorizedAccessException: Access to the path 'C:\Program Files\Clicknology\stockWizard\stockUpdate.exe' is denied"
This could happen on some Vista computers with an early version of StockWizard and is caused by insufficient permissions to run the update. Try running StockWizard as administrator and update then. Alternatively try running StockUpdate.exe from your StockWizard installation folder as administrator. Should both fail, we would recommend downloading the latest installer from our website and reinstall your copy of StockWizard.
expand... I have a question which is not answered here
Please refer to our Contact Us page and leave us a message or call us.
 
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